FAQ

We specialize in luxury intimate apparel including bras, lingerie, panties, swimwear, sleepwear, and accessories. Our collections are carefully curated to offer both style and comfort, with attention to detail and quality craftsmanship.

We provide detailed size charts for each product to help you find your perfect fit. We recommend measuring yourself according to our guidelines and comparing with our size charts. If you’re between sizes, we typically suggest sizing up for comfort, especially for underwire bras and structured swimwear.

Most of our customers find our products true to size. However, fit can vary by style and personal preference. We recommend reading product reviews from other customers, as they often provide helpful insights about fit and sizing.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted and processed through secure payment gateways.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

We proudly offer worldwide shipping to most countries! However, we’re unable to deliver to some remote locations and certain areas in Asia. During checkout, our system will automatically confirm if we can deliver to your address.

We offer two shipping methods:

Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Fully trackable service

Free Shipping
• Available on all orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping

After placing your order:
• Order Processing: 1-2 business days
• Standard Shipping: 10-15 business days after dispatch
• Free Shipping: 15-25 business days after dispatch

Total estimated delivery is approximately 11-27 business days from your order date. Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

All international shipments may be subject to customs duties, taxes, or fees imposed by your country’s import regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping fees.

Yes! All Standard Shipping orders include full tracking information. You’ll receive a tracking number via email once your order has been dispatched. Free Shipping orders via EMS may have limited tracking depending on your location.

We want you to love your purchase! If you’re not completely satisfied, we offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in their original packaging with all tags attached.

Please contact our customer care team at [email protected] with your order number and the items you wish to return or exchange. We’ll guide you through the simple process and provide a return authorization if applicable.

For hygiene reasons, we cannot accept returns on intimate apparel that has been worn or removed from its original packaging in an unsanitary manner. Swimwear must be tried on over underwear. Final sale items are also not eligible for return.

Once we receive your returned items and verify they meet our return conditions, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

To maintain the quality and longevity of your intimate apparel, we recommend:
• Hand washing in cool water with mild detergent
• Avoiding harsh chemicals and bleach
• Air drying away from direct sunlight
• Storing bras and structured items properly to maintain their shape
Specific care instructions are included with each product.

We stand behind the quality of all our products. Each item is carefully inspected before shipping. If you receive a defective item, please contact us immediately at [email protected] with photos of the issue, and we’ll gladly assist you with a replacement or refund.