At Sexy Underwear Shop, we are committed to ensuring your complete satisfaction with our luxury intimate apparel. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process that maintains the discretion and quality you expect from our brand.

Important Information

You have 15 days from the date of delivery to initiate a return or exchange. All items must be in their original condition with tags attached and packaging intact.

Eligibility for Returns & Exchanges

Items Eligible for Return or Exchange:

Accessories, Apparel, Bras, Lingerie, Panties, Sleepwear, and Swimwear (unworn with hygiene seal intact)

Non-Returnable Items:

Beauty products for health and hygiene reasons
Shoes that show signs of wear or have been worn outdoors
Items without original tags or packaging
Personalized or custom-made intimate apparel

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with your return or exchange request
Use the template provided below to ensure we have all necessary information
Our customer care team will respond within 24-48 hours with authorization and instructions

Step 2: Prepare Your Package

Ensure all items are in original condition with tags attached
Include the original packing slip or a copy of your order confirmation
Securely package the items to prevent damage during return shipping

Step 3: Ship Your Return

Ship your return to: 721 Bay Ridge Avenue, Annapolis, US 21403
We recommend using a trackable shipping service as you are responsible for the return until it reaches us
Return shipping costs are the customer’s responsibility, unless the return is due to our error

Refund Information

Refund Processing Time

Once we receive and inspect your return (typically within 3-5 business days of arrival)
Refunds will be processed to your original payment method within 5-7 business days
You will receive an email confirmation when your refund has been processed

Refund Method

Credit/Debit Card (Visa, MasterCard, JCB): Refunded to your original card
PayPal: Refunded to your PayPal account
Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement

Exchange Process

Exchanges are subject to product availability
If the item you wish to exchange for is out of stock, we will issue a refund instead
Price differences will be charged or refunded accordingly
Exchanges typically take 2-3 weeks to process including shipping time

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Sexy Underwear Shop Customer Care Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Customer Name: [Your Full Name]

Email Address: [Your Email Address]

Item(s) for Return/Exchange:

Product Name: [Product Name]

Size: [Size]

Color: [Color]

Quantity: [Quantity]

Reason for Return/Exchange: [Please specify reason]

For Exchanges:

Desired Replacement Product: [Product Name]

Desired Size: [Size]

Desired Color: [Color]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.


Thank you for your assistance,

[Your Name]

International Returns

As we serve customers globally (excluding certain Asian and remote regions), international returns follow the same process. However, please note that return shipping costs and any customs duties are the customer’s responsibility. Refunds will be issued in US dollars, and the amount may vary slightly due to exchange rate fluctuations.

Need Assistance?

Our dedicated customer care team is here to help with any questions about returns or exchanges.

Email: [email protected]

Address: 721 Bay Ridge Avenue, Annapolis, US 21403

We typically respond within 24-48 hours during business days.

Thank you for choosing Sexy Underwear Shop for your luxury intimate apparel needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.