Shipping Information

Order Processing Time

We process all orders within 1-2 business days of receiving your payment. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance
  • Recommended for faster delivery

Free Shipping

  • Available for orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping Note: We ship globally (excluding certain Asian and remote regions). Please note that customs duties and import taxes are the responsibility of the customer and are not included in our shipping charges.

Returns & Exchanges Policy

At Sexy Underwear Shop, we are dedicated to your complete satisfaction with our luxury intimate apparel. Our straightforward returns and exchanges process maintains the discretion and quality you expect from our brand.

Important Return Information

  • You have 15 days from the date of delivery to initiate a return or exchange
  • All items must be in their original condition with tags attached and packaging intact
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error

Eligibility for Returns & Exchanges

Items Eligible for Return or Exchange:

  • Accessories
  • Apparel
  • Bras
  • Lingerie
  • Panties
  • Sleepwear
  • Swimwear (must be unworn with hygiene seal intact)

Non-Returnable Items:

  • Beauty products for health and hygiene reasons
  • Shoes that show signs of wear or have been worn outdoors
  • Items without original tags or packaging
  • Personalized or custom-made intimate apparel

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Please use the template below to ensure we have all necessary information. Our customer care team will respond within 24-48 hours with authorization and instructions.

Step 2: Prepare Your Package

Ensure all items are in original condition with tags attached. Include the original packing slip or a copy of your order confirmation. Securely package the items to prevent damage during return shipping.

Step 3: Ship Your Return

Ship your return to:

Sexy Underwear Shop
721 Bay Ridge Avenue
Annapolis, US 21403

We recommend using a trackable shipping service as you are responsible for the return until it reaches us.

Refund Information

Refund Processing Time

  • Once we receive and inspect your return (typically within 3-5 business days of arrival)
  • Refunds will be processed to your original payment method within 5-7 business days
  • You will receive an email confirmation when your refund has been processed

Refund Method

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunded to your original card
  • PayPal: Refunded to your PayPal account

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

  • Exchanges are subject to product availability
  • If the item you wish to exchange for is out of stock, we will issue a refund instead
  • Price differences will be charged or refunded accordingly
  • Exchanges typically take 2-3 weeks to process including shipping time

International Returns

As we serve customers globally (excluding certain Asian and remote regions), international returns follow the same process. However, please note that return shipping costs and any customs duties are the customer’s responsibility. Refunds will be issued in US dollars, and the amount may vary slightly due to exchange rate fluctuations.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Sexy Underwear Shop Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Customer Name: [Your Full Name] Email Address: [Your Email Address]

Item(s) for Return/Exchange:
Product Name: [Product Name] Size: [Size] Color: [Color] Quantity: [Quantity] Reason for Return/Exchange: [Please specify reason]

For Exchanges:
Desired Replacement Product: [Product Name] Desired Size: [Size] Desired Color: [Color]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Thank you for your assistance,
[Your Name]

Need Assistance?

Our dedicated customer care team is here to help with any questions about shipping, returns or exchanges.

Email: [email protected]

Address: 721 Bay Ridge Avenue, Annapolis, US 21403

We typically respond within 24-48 hours during business days.

Thank you for choosing Sexy Underwear Shop for your luxury intimate apparel needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.